Privacy Statement

Introduction

At Larson Repair, we understand that your privacy matters. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit our website or use our auto repair services. We are committed to protecting your personal data and ensuring transparency in our practices.

By accessing our website or using our services, you consent to the practices described in this statement. If you do not agree with the terms outlined here, please do not use our website or services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Schedule an appointment — Your name, phone number, email address, and vehicle details help us prepare for your visit and communicate effectively about your repair.
• Request a quote — Information about your vehicle's condition, your service needs, and contact details allows us to provide accurate estimates.
• Drop off your vehicle — Vehicle identification information, keys, and any special instructions you provide.
• Pay for services — Payment information is processed securely through our payment providers; we do not store full credit card numbers.
• Contact us — Any questions, feedback, or concerns you submit through forms, emails, or phone calls.

We may also collect technical information automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, and browsing patterns. This data helps us improve our website performance and user experience.

How We Use Your Information

The information we collect serves specific purposes related to our business operations:

• Service fulfillment — Diagnosing and repairing your vehicle, communicating about progress, and notifying you when work is complete.
• Customer communication — Sending appointment reminders, service updates, and responding to your inquiries about auto repair needs.
• Billing and payments — Processing payments, issuing receipts, and maintaining records of transactions for our legitimate business purposes.
• Website improvement — Analyzing traffic patterns, optimizing our online presence, and enhancing the user experience on our website.
• Legal compliance — Meeting regulatory requirements, responding to legal requests, and protecting our rights, property, or safety.

We do not sell, trade, or rent your personal information to third parties for marketing purposes. Your data remains confidential and is shared only as necessary to complete your requested services.

Data Security

Larson Repair implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Secure data storage — Electronic records are protected with encryption and access controls.
• Limited access — Only authorized personnel who need your information to perform their job duties can access customer data.
• Secure communications — Our website uses SSL encryption to protect information transmitted between your browser and our servers.
• Secure payment processing — Payment transactions are handled by trusted third-party payment processors that meet industry security standards.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously update our practices to maintain the highest level of protection possible.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences — Keeping track of settings and choices you make during your visit.
• Analyze website traffic — Understanding which pages are most popular and how visitors navigate our site.
• Improve functionality — Ensuring features like contact forms work properly across pages.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality, but you will still be able to access basic information and contact us through other channels.

Third-Party Disclosure

We may share your information with trusted third parties who assist in our operations:

• Parts suppliers — Vehicle identification information may be shared to order correct parts for your repair.
• Payment processors — Transaction data necessary for processing payments securely.
• Service partners — If specialized services (like transmission work or custom fabrication) require outside vendors, relevant information may be shared.
• Legal authorities — When required by law, subpoena, or other legal process.

These parties are contractually obligated to protect your information and use it only for the purposes we specify.

Your Rights

You have the right to:

• Access your data — Request a copy of the personal information we hold about you.
• Correct inaccuracies — Request that we update or correct any inaccurate information.
• Request deletion — Ask us to delete your personal information, subject to legal retention requirements.
• Opt-out of communications — Request to stop receiving marketing or promotional messages.

To exercise any of these rights, please contact us using the information provided at the end of this statement. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take appropriate steps to delete such information.

Changes to This Statement

Larson Repair may update this Privacy Statement periodically to reflect changes in our practices, technologies, or legal requirements. We will post the updated statement on this page with a revised "Last Updated" date. We encourage you to review this statement periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Statement or our privacy practices, please contact us: