Refund Policy

Overview

At Larson Repair, we are committed to providing high-quality auto repair services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds, credits, or warranty claims may be considered. By using our services, you acknowledge and accept the terms outlined in this policy.

Automotive repair involves significant labor, parts investment, and technical expertise. Our refund policy is designed to be fair to both our customers and our business while maintaining the highest standards of service quality.

Payment Terms

Full payment is due upon completion of services unless prior credit arrangements have been made. We accept cash, major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and business checks with prior approval.

For repairs exceeding $500, we may require a deposit before ordering parts or beginning work. This deposit typically represents 50% of the estimated total and is applied toward the final invoice.

If you fail to pick up your vehicle within 7 days of completing repairs, storage fees of $25 per day will apply. After 30 days, unclaimed vehicles may be sold to recover storage and repair costs according to North Dakota law.

Refund Eligibility

Due to the nature of automotive repair services and the immediate consumption of labor and parts, cash refunds are generally not provided after work has been completed. However, we offer the following alternatives to address customer concerns:

Service Corrections

If you experience issues with our repair work within the warranty period, we will inspect the concern at no charge. If our technicians determine the original repair was defective, we will correct the issue at no additional cost. This includes both parts and labor covered under our warranty.

Parts Warranty

Most parts supplied by Larson Repair carry a manufacturer warranty ranging from 12 months to lifetime, depending on the component. If a part fails due to manufacturer defect within the warranty period, we will replace it free of charge. Labor for warranty part replacement is covered for the first 12 months or 12,000 miles.

Credit or Store Credit

In cases where a customer is unsatisfied with a service and a cash refund is not applicable, we may offer store credit equal to the value of the original service. This credit can be used for future maintenance, repairs, or parts purchases at our facility.

When Refunds May Be Considered

While rare, there are specific circumstances under which refunds may be evaluated:

• Billing errors — If you were charged incorrectly due to our administrative error, we will promptly correct the charge. If an overcharge occurred that cannot be resolved through adjustment, a refund may be issued.
• Prepayment for cancelled work — If you prepaid for services that were cancelled before any work began or parts were ordered, a full refund of the prepayment is available upon request.
• Services not rendered — In the rare event that prepaid services cannot be completed due to circumstances within our control, a prorated refund or credit will be provided.

Refunds are processed to the original payment method and may take 5-10 business days to appear on your statement depending on your financial institution.

Services Not Eligible for Refund

The following are not eligible for refund or credit:

• Completed diagnostic services — Diagnostic fees are for our technicians' time and expertise, regardless of whether repairs are performed. If we identify the problem and you choose not to proceed with repairs, the diagnostic fee remains due.
• Special order parts — Parts ordered specifically for your vehicle that cannot be returned to the supplier are non-refundable. This includes items like custom-molded parts, specialty sensors, and matching paint materials.
• Work performed as requested — If we performed the service you requested and the work was completed to professional standards, the charges apply even if you are unhappy with the outcome due to factors beyond our control.
• Sublet services — Work performed by third-party specialists (transmission shops, body shops, glass replacement) arranged through our facility is subject to that vendor's refund policy.

Warranty Claims Process

To submit a warranty claim or express a concern about previous work, follow these steps:

• Contact us first — Call us at (701) 281-8344 or visit our shop during business hours. Many concerns can be resolved quickly through conversation.
• Schedule an inspection — Bring your vehicle back so our technicians can examine the concern. Please bring your copy of the original repair order.
• Allow reasonable time — Some issues require test driving, additional diagnostics, or consultation with parts suppliers. We will keep you informed throughout the process.
• Resolution — If the issue is covered under our warranty, we will schedule and complete the necessary repairs at no charge to you.

We respond to all warranty claims within 2 business days of your initial contact. Warranty work is given priority scheduling and is typically completed within one week of claim approval.

Dispute Resolution

If you disagree with our assessment of a warranty claim or have concerns about charges, we encourage direct communication to reach a mutually satisfactory resolution. Our goal is customer satisfaction, and we will work with you to find a fair solution.

For billing disputes, we will provide a detailed breakdown of charges and will escalate legitimate concerns to management. If a resolution cannot be reached, you may pursue payment through your credit card company for legitimate disputes (chargebacks), though we reserve the right to contest inappropriate chargebacks.

For warranty disputes that cannot be resolved through direct negotiation, both parties agree to submit to mediation through a neutral automotive industry mediator before pursuing legal action.

Mechanical Lien Policy

North Dakota law grants automotive repair facilities a mechanic's lien on vehicles in their possession for unpaid repairs. By signing our repair order, you acknowledge this lien right.

If payment is not made within 30 days of invoice date, we may exercise our lien rights, which may include selling the vehicle at public auction to recover the amount owed. You will be notified in writing before any sale occurs, and any surplus from the sale will be returned to you.

Vehicles sold under lien authority do not relieve the customer of any deficiency between the sale price and the total amount owed. Additional collection fees may apply to unpaid balances.

Insurance Claims

For repair work covered by insurance, the following terms apply:

• Customer responsibility — You are responsible for your deductible, any supplements not covered by insurance, and any work you authorize beyond the insurance estimate.
• Direct billing — We will bill your insurance company directly for covered repairs. However, final responsibility for payment rests with you if the insurance company denies or reduces coverage.
• Supplement processing — If additional damage is discovered during repair, we will process a supplement with your insurance company. This may extend repair time, and you may need to pay any additional deductible amount.

Changes to This Policy

Larson Repair reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website or notification at our facility. Continued use of our services after any changes constitutes acceptance of the new policy terms.

Contact Us

If you have questions about this Refund Policy or need to discuss a specific concern, please contact us: